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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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theresa bredenbeck

December 10, 2025

5  out of  5
rating by theresa bredenbeck
"I have my auto and homeowners insurance with State Farm in Wilimington N C. My agent is always so helpful and informative on concerns with my policies. Thank you for making it such a pleasure to do business with State Farm. Theresa Bredenbeck"
We responded:
""Thank you so much for your kind words, Theresa! We're thrilled you had a great experience with us. Your support means the world to our team, and we look forward to serving you again soon!" "
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Heather

December 8, 2025

5  out of  5
rating by Heather
"I had such a great experience with Chrystal Fray State Farm, especially working with Lindsey. She helped me set up all the insurance policies I needed when moving to a new state and made the entire process so easy. She even walked me through what I needed for my plates, driver’s license, and registration, which was incredibly helpful since I’m new to the area. Lindsey was personable and knowledgeable. Highly recommend!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Splash Shia

December 4, 2025

5  out of  5
rating by Splash Shia
"Christi is so amazing! Her customer service is always spot on. She is very knowledgeable of her job. Her first time contact resolution is everything. I never have to call back simply because she gets the job done successfully and quickly the first time around. Thank you so much for having such a wonderful employee. It makes my life easier. -Tashia"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Walter Ocampo

December 3, 2025

5  out of  5
rating by Walter Ocampo
"Lindsey helped us save literally hundereds of dollars on our monthly bill. We are thankful for the outstanding service."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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David Sessoms

December 3, 2025

5  out of  5
rating by David Sessoms
"I called today to get a simple renters policy and have an AMAZING conversation with Blake! After learning more in a small timeframe, I now have LOWER renters, personal property, life and auto insurance for my two vehicles!!!! If you need to have someone truly on your side, Blake is your guy!!! I am so impressed and very happy that I called and spoke with the VERY nice lady who encouraged me to talk to Blake!!! Thank you so much!!!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Patricia Hollingsworth

December 2, 2025

5  out of  5
rating by Patricia Hollingsworth
"I have been a customer of Crystal’s State Farm insurance company for about five years now. They have assisted me in covering my home, additional riders for valuable home items, auto, and renters insurance. Crystal and her team (a special shout out to Christi!) always respond to any questions quickly and accurately. I feel very blessed knowing I have Crystal, Christi, and the rest of the crew handling such an important part of any car owner/homeowner/renter."
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Roxanne Rudisill

December 1, 2025

5  out of  5
rating by Roxanne Rudisill
"Christi spent 30 minutes answering all my question and concerns. She was super helpful and patient. I do love that this team is always quick, friendly, and supportive! I definitely recommend!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Kelli Connolly

November 26, 2025

5  out of  5
rating by Kelli Connolly
"Their customer service is above and always fast quick and reliable."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Tim Miller

November 19, 2025

5  out of  5
rating by Tim Miller
"Always helpful and friendly"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Carlton Smith

November 14, 2025

5  out of  5
rating by Carlton Smith
"Communicative and personable, working with this team was amazing"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Shawn Hudspeth

November 13, 2025

5  out of  5
rating by Shawn Hudspeth
"Wonderful service. Christi Franklin was very helpful!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Luke Workman

November 3, 2025

5  out of  5
rating by Luke Workman
"I really appreciate the personal experience I get. When I call Crystal office I always speak to a real person and No One touches State Farm’s prices!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Scott Dilling

October 24, 2025

5  out of  5
rating by Scott Dilling
"I’ve had several insurance companies over the years but this is the best I’ve ever had. Chrystal and her team are the best ever. They take care of you, answer your questions and attentive to your needs."
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Skyler Johnson

September 19, 2025

5  out of  5
rating by Skyler Johnson
"Amazing customer service! I called on my work break and Mr.Blake was on his break as well. The woman who answered the phone was so friendly and took all my information to give to Blake. They got me taken care of and my auto plan started before I even got off work. 10/10!!"
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Cheryl Williams

September 19, 2025

5  out of  5
rating by Cheryl Williams
"Christi was so helpful and very polite and personable. She provided all my info and options. She made it quick and easy to get my insurance. She’s a joy!"
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Sam Morgan

September 19, 2025

5  out of  5
rating by Sam Morgan
"Exceptional Service from Chrystal Fray's State Farm Office! I can’t say enough good things about Chrystal Fray’s office at State Farm. Their team is always quick to assist with any of our needs, offering top-notch customer service every time. They really went above and beyond by suggesting a combination of programs and services to give us the best possible deal. One of the things I appreciate most is their use of texting—perfect for those of us working long 12-14 hour days. It makes communication so much easier and more convenient. I also feel much more secure knowing we’re covered by our Hospital Policy, which we’ve had to use twice now. Chrystal’s office has truly made a difference in giving us peace of mind, whether we’re on the road or on vacation. Highly recommend!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Samantha Doscher

September 15, 2025

5  out of  5
rating by Samantha Doscher
"Christi is the best! I’ve been using her since 2022 through three moves, always a pleasure to work with her and her team."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Verdale Harrison

September 9, 2025

5  out of  5
rating by Verdale Harrison
"I called Crystal Fray’s State Farm because I needed affordable insurance for my child. Lindsey Goodwin was able to immediately assist me. She was friendly, relatable and made my experience nice and easy. I highly recommend this insurance firm."
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Tom

September 8, 2025

5  out of  5
rating by Tom
"Chrystal Fray and staff are top notch. Christi helped me secure the insurance I needed. Christi was kind and patient with this old man."
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Kacie Sledge

September 5, 2025

5  out of  5
rating by Kacie Sledge
"Lindsay helped me get a golfcart policy done in 10 min before and DMV closed. Shes an insurance gangster and im so grateful!"
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Quenby

August 29, 2025

5  out of  5
rating by Quenby
"Christie is always helpful and kind any time I have questions about my policy. I highly recommend Christie for your insurance needs."
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Creative Child

August 28, 2025

5  out of  5
rating by Creative Child
"I had a small mishap with a claim and Christi went out of her way to sort everything out for me! I really appreciate her effort and kindness. She solved my problem all in one day. Excellent services."
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Baylee “WilmingtonStylist”

August 11, 2025

5  out of  5
rating by Baylee “WilmingtonStylist”
"Best insurance company in town. I always, always recommend Crystal Fray and her team! Thanks Lindsey for all your help!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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rachel walker

August 5, 2025

5  out of  5
rating by rachel walker
"I have had nothing but the best experience from this office, Lindsey and everyone that i have had the pleasure of speaking with has been more than helpful, informative, and professional. I would recommend this office to anyone, im thankful to the person that recommended me!! Go see them or call them you want regret it!"
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veronica Sanchez

July 25, 2025

5  out of  5
rating by veronica Sanchez
"Cristi is so helpful and very patient, she make it so easy I would definitely recommend her to anyone looking for new insurance!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"