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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Scott Dilling

October 24, 2025

5  out of  5
rating by Scott Dilling
"I’ve had several insurance companies over the years but this is the best I’ve ever had. Chrystal and her team are the best ever. They take care of you, answer your questions and attentive to your needs."
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Skyler Johnson

September 19, 2025

5  out of  5
rating by Skyler Johnson
"Amazing customer service! I called on my work break and Mr.Blake was on his break as well. The woman who answered the phone was so friendly and took all my information to give to Blake. They got me taken care of and my auto plan started before I even got off work. 10/10!!"
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Cheryl Williams

September 19, 2025

5  out of  5
rating by Cheryl Williams
"Christi was so helpful and very polite and personable. She provided all my info and options. She made it quick and easy to get my insurance. She’s a joy!"
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Sam Morgan

September 19, 2025

5  out of  5
rating by Sam Morgan
"Exceptional Service from Chrystal Fray's State Farm Office! I can’t say enough good things about Chrystal Fray’s office at State Farm. Their team is always quick to assist with any of our needs, offering top-notch customer service every time. They really went above and beyond by suggesting a combination of programs and services to give us the best possible deal. One of the things I appreciate most is their use of texting—perfect for those of us working long 12-14 hour days. It makes communication so much easier and more convenient. I also feel much more secure knowing we’re covered by our Hospital Policy, which we’ve had to use twice now. Chrystal’s office has truly made a difference in giving us peace of mind, whether we’re on the road or on vacation. Highly recommend!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Samantha Doscher

September 15, 2025

5  out of  5
rating by Samantha Doscher
"Christi is the best! I’ve been using her since 2022 through three moves, always a pleasure to work with her and her team."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Verdale Harrison

September 9, 2025

5  out of  5
rating by Verdale Harrison
"I called Crystal Fray’s State Farm because I needed affordable insurance for my child. Lindsey Goodwin was able to immediately assist me. She was friendly, relatable and made my experience nice and easy. I highly recommend this insurance firm."
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Tom

September 8, 2025

5  out of  5
rating by Tom
"Chrystal Fray and staff are top notch. Christi helped me secure the insurance I needed. Christi was kind and patient with this old man."
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Kacie Sledge

September 5, 2025

5  out of  5
rating by Kacie Sledge
"Lindsay helped me get a golfcart policy done in 10 min before and DMV closed. Shes an insurance gangster and im so grateful!"
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Quenby

August 29, 2025

5  out of  5
rating by Quenby
"Christie is always helpful and kind any time I have questions about my policy. I highly recommend Christie for your insurance needs."
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Creative Child

August 28, 2025

5  out of  5
rating by Creative Child
"I had a small mishap with a claim and Christi went out of her way to sort everything out for me! I really appreciate her effort and kindness. She solved my problem all in one day. Excellent services."
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Baylee “WilmingtonStylist”

August 11, 2025

5  out of  5
rating by Baylee “WilmingtonStylist”
"Best insurance company in town. I always, always recommend Crystal Fray and her team! Thanks Lindsey for all your help!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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rachel walker

August 5, 2025

5  out of  5
rating by rachel walker
"I have had nothing but the best experience from this office, Lindsey and everyone that i have had the pleasure of speaking with has been more than helpful, informative, and professional. I would recommend this office to anyone, im thankful to the person that recommended me!! Go see them or call them you want regret it!"
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veronica Sanchez

July 25, 2025

5  out of  5
rating by veronica Sanchez
"Cristi is so helpful and very patient, she make it so easy I would definitely recommend her to anyone looking for new insurance!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Garrett Huffman

July 24, 2025

5  out of  5
rating by Garrett Huffman
"Chrystal's office has provided me excellent service and timely answers to any questions I have. I look forward to continuing to work with them! Account Rep Christi Franklin is a huge part of the team and never hesitates to assist me with quotes and explanations of policy terms I may not understand."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Ron Corey

July 15, 2025

5  out of  5
rating by Ron Corey
"Christy is the best! I had a unique situation that others could not figure out , after talking with other agencies I found Christy and she put it together painlessly and very affordable. Professional, courteous and very good at what she does! Thanks again Christy!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Artemis Ripley

June 20, 2025

5  out of  5
rating by Artemis Ripley
"Lindsey Goodwin has been such a huge help with my insurance needs! She's managed to efficiently and thoroughly handle both my home and auto policies. I've been a State Farm customer for years, but Lindsey's service has been the most professional, urgent, and personable service I've ever experienced from the company. Highly recommend this office!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Angela Kuhn

June 18, 2025

5  out of  5
rating by Angela Kuhn
"This agency is the best!! They are always so helpful and polite! I would recommend them to everyone!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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L A

June 2, 2025

5  out of  5
rating by L A
"Christy was very helpful"
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Josh Massey

May 6, 2025

5  out of  5
rating by Josh Massey
"She is awesome, super nice & helpful! And got me a policy in under 15 minutes. Would definitely use her again!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Kirk Saunders

May 1, 2025

5  out of  5
rating by Kirk Saunders
"Kristi is always helpful and patient and gives good advice. She is also extremely knowledgeable. I would recommend her to anyone looking for new insurance or to make a change."
We responded:
"Thank you for your feedback, Kirk. We also think Christi is extra special because she goes above and beyond to take care of our customers like you. If you ever need anything, reach out to Christi and she will gladly resolve any issue."
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Kim Garnette

April 23, 2025

5  out of  5
rating by Kim Garnette
"Greatly appreciate how responsive Crystal is! I don’t need her often but when I need her I usually need her quickly and she never disappoints to contact me back right away"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Lisa H.

April 21, 2025

5  out of  5
rating by Lisa H.
"Ms. Fray literally worked this Easter holiday weekend for me so I would have active renters insurance my new apartment requires to start the Monday after Easter Sunday (tomorrow). She sent me a text today saying it was all good to go for tomorrow. This is above and beyond customer service!!! Thank you so much Ms. Fray!!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Joy Ellis

March 28, 2025

5  out of  5
rating by Joy Ellis
"Lindsey was BEYOND helpful while helping me get my insurance set up! She was able to reduce my payment drastically while giving me the best possible coverage. Thank you Lindsey for making my process a bliss!"
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Marco Guillen

March 27, 2025

5  out of  5
rating by Marco Guillen
"Crystal did an amazing job, she was very knowledgeable and had a great personality! She made me feel very comfortable and even gave me a great recommendation on a delicious doubt shop in Carolina Beach!"
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Christa Matthews

March 25, 2025

5  out of  5
rating by Christa Matthews
"The staff is always so helpful! Kind! & friendly. They communicate very well & are very on top of anything that may arise. This is by far a much better office than my last coverage and it shows. I truly feel taken care of in all aspects. They’ve really come together & created a great TEAM! Lindsey G. is always going above & beyond"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"