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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Quimby Campbell

Quimby Campbell

January 1, 2025

5  out of  5
rating by Quimby Campbell
"Chrystal and Lyndsey are great to work with! They both have responded to my questions quickly which gives me a peace of mind knowing I’m in good hands for the future."
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Lauren Stanley

December 31, 2024

5  out of  5
rating by Lauren Stanley
"I use them for everything! Christi is always so helpful!"
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Blake Wilson

December 30, 2024

5  out of  5
rating by Blake Wilson
"Great service!"
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Dacia Zimmer

December 30, 2024

5  out of  5
rating by Dacia Zimmer
"I've been with this location for a few years and have my auto, trailer and business insured through them. The rates and service is great and I appreciate how fast they are."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Dwight Collins

December 30, 2024

5  out of  5
rating by Dwight Collins
"Chrystal Fray and Emily Hall have taken good care of our family home and autos in Wimington, NC for many years now. When I recently sold my house and moved to Winston Salem, NC they helped me with the move with Rental Insurance, Auto and Umbrella Policy. Due to the great service I decided to remain with Chrystal and her staff even here in Winston Salem."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Profile photo of Juanita “Michelle” Locklear

Juanita “Michelle” Locklear

December 29, 2024

5  out of  5
rating by Juanita “Michelle” Locklear
"Awesome customer service very professional n courteous staff definitely would recommend for all insurance needs"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Caroline Harlow

December 29, 2024

5  out of  5
rating by Caroline Harlow
"Great experience!"
We responded:
"Thank you, Caroline! It's always our goal to provide great experiences for our customers"
Profile photo of Carolyn Bradley

Carolyn Bradley

December 28, 2024

5  out of  5
rating by Carolyn Bradley
"Excellent service will work with you until you are completely satisfied"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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jason white

December 27, 2024

5  out of  5
rating by jason white
"Great service!!! They really know how to take care of customers."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Jeanita Smith

December 27, 2024

5  out of  5
rating by Jeanita Smith
"Great insurance company. Very personal and helpful. Lindsey is the greatest!!!!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
Profile photo of Jolene Johnson

Jolene Johnson

December 26, 2024

5  out of  5
rating by Jolene Johnson
"Crazy fast service everytime! I appreciate the attention to amazing customer service."
We responded:
"Thank you, Jolene! Your 5-star feedback helps us maintain the best customer service! If you ever need anything, please reach out."
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Amanda Jasaitis

December 26, 2024

5  out of  5
rating by Amanda Jasaitis
"I had the best experience dealing with Chrystal's office - specifically working with Lindsey Goodwin. She went above and beyond to help me problem-solve and obtain a very important document we needed!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Chrystal Fray"
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Ash Summers

December 18, 2024

5  out of  5
rating by Ash Summers
"I've been with this team for 4 years now and they've always had my back in helping me with any problems I've come across. They're always patient and take the time to help me with everything, no matter how minor the problem. I no longer even live in Wilmington, but I've stayed with these guys because they really are the best 🥰"
We responded:
"Thank you Ash!"
Profile photo of Frances Harlow

Frances Harlow

December 18, 2024

5  out of  5
rating by Frances Harlow
"I have been nothing but pleased since switching my insurance to State Farm! As a 92 yr old driver, Christi Franklin reviewed my coverage and helped me customize coverage to fit my driving needs. Thank you State Farm for your helpful and caring staff!"
We responded:
"Thank you, Frances. I'm glad that Christi has been able to help you. We think she's pretty special too!"
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Stephen Martin

December 17, 2024

5  out of  5
rating by Stephen Martin
"Had a problem with billing was taken care of right away. Always helpful and enjoyable to talk to to help you and your own problem you have. Thank you."
We responded:
"Stephen - Thank you for your kind review. We always aim to please. You are a valued State Farm customer!"
Profile photo of Tiffanie Hargraves

Tiffanie Hargraves

December 11, 2024

5  out of  5
rating by Tiffanie Hargraves
"This team consistently goes above and beyond my expectations! If you're searching for an insurance agency that is both knowledgeable and genuinely caring, this is the team you want to partner with!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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David Sutter

December 10, 2024

5  out of  5
rating by David Sutter
"Great job"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Profile photo of Samantha Goins

Samantha Goins

December 10, 2024

5  out of  5
rating by Samantha Goins
"I had some things happen and ended up having a lapse in my insurance. I checked around and did find cheaper rates and even tho it was cheaper elsewhere, sometimes it's not about price. I ended up getting a policy back with Crystal Fray. They have always helped with any situation, I never have to speak to a machine, and they are very caring and passionate about their work. And for that I will always choose Chrystal Fray State Farm Insurance."
We responded:
"Thank you, Samantha and welcome back! It's always our pleasure to serve you! Please let us know if you need anything!"
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Sara Verdugo

December 9, 2024

5  out of  5
rating by Sara Verdugo
"5 stars! Christi Franklin is always so kind and helpful!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Seniqua smith

December 9, 2024

5  out of  5
rating by Seniqua smith
"Started my policy a week after my mom had a large stroke. Lindsay assisted me on Friday and it’s now the Monday after the policy was written. There were a few things that still needed to be completed so I called In to speak with her again she remembered my mom’s situation and asked “How’s your mom?”!! This company is what the world needs, this company made my heart melt, this shows this agency TRULY cares for their customers they serve! Thanks so much to Mrs Frays Team!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Profile photo of James Franklin

James Franklin

December 9, 2024

5  out of  5
rating by James Franklin
"Office staff is always super helpful and friendly!"
We responded:
"5 Stars! Thank you, your feedback helps us to continue to improve our service. "
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Tatiana Mickles

December 8, 2024

5  out of  5
rating by Tatiana Mickles
"Special shout out to Lindsey, who is always there to listen and quick to assist no matter what is brought to her desk. Eternally grateful for your help in keeping me sane and insured through state transfers!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Marty Aden

December 6, 2024

5  out of  5
rating by Marty Aden
"Crystal and her staff have always been helpful and responsive when I've had a question or a claim. They're great to work with!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
Profile photo of Barbara Bulin

Barbara Bulin

December 6, 2024

5  out of  5
rating by Barbara Bulin
"In a world where automation is sometimes your only way to communicate, it’s refreshing that every time I call Fays office I speak to a real person who is always helpful. I highly recommend this office ."
We responded:
"Thank you Barbara! It is our honor to serve you! I love the picture!"
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T Walser

December 5, 2024

5  out of  5
rating by T Walser
"I've had my auto and homeowner's insurance with Chrystal Fray for nearly 2 decades. They are top notch! I recently needed insurance for a new home and had the pleasure of working with Christi Franklin. This was yet another positive experience with Chrystal Fray--State Farm. Christi was responsive, clear, friendly, and so very helpful. I also appreciate the discounts for having both home and auto with them, and for being a loyal customer. I feel valued."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "