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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Pam Harlow

Pam Harlow

August 27, 2024

5  out of  5
rating by Pam Harlow
"Received great customer service from Christi Franklin when I purchased a life insurance policy for my granddaughter. Christi was very helpful, knowledgeable and professional throughout the entire process."
We responded:
"Thank you for giving us the opportunity to serve you Pam!"
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jamie ives

August 23, 2024

5  out of  5
rating by jamie ives
"Christi Franklin was very helpful getting all my policies quoted and put in place. Not only was she easy to talk to, she was prompt in responding, and answered all of questions throughly. Thank you so much for making this an easy process!"
We responded:
"Thank you, Jamie, and welcome to our agency!"
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Brad Caudle

August 9, 2024

5  out of  5
rating by Brad Caudle
"Since Crystal Fray has taken me on as a customer, I can't say enough great things about her and 1 of her sidekicks, Lindsey. They have been on point every single time I've needed help with something. I would definitely advise anyone looking for local quality insurance, to give them a call."
We responded:
"Thank you Brad! We are fortunate to have amazing customers like you!"
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Geoff Stuart

August 6, 2024

5  out of  5
rating by Geoff Stuart
"The service is so good I've been with them for a long time and I never even look at competitor's rates. So glad I found y'all!"
We responded:
"Thank you Geoff! I'm glad we found each other!"
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How to Hairstylist

July 31, 2024

5  out of  5
rating by How to Hairstylist
"Christi Franklin has been such a great resource for any and all of my questions. I’m so grateful to have such an attentive agent standing beside me."
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Madeline Franklin

July 31, 2024

5  out of  5
rating by Madeline Franklin
"I have had nothing but a great experience with Chrystal’s office. I have my life insurance and auto insurance with her office! Christi has been very helpful and most recently helped me set up a policy to make sure my laptop was properly covered! They are the best! I highly recommend her office for your insurance needs!"
Profile photo of Kim Lee

Kim Lee

July 31, 2024

5  out of  5
rating by Kim Lee
"I have really enjoyed my experience with Chrystal Fray’s office for the past 8 years. Everyone has always been polite courteous helpful and friendly to myself and my family. I appreciate Shantaga for her kindness and support the past few months and hope she continues to grow within the agency for many more years to come! She has really been an asset to me!🙏🏾"
We responded:
"Thank you Kim! Shantaga is truly an asset to our team and committed to giving the greatest service ever. We appreciated you taking the time out of your day to leave us a review! "
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BREYANN HILLYER

July 22, 2024

5  out of  5
rating by BREYANN HILLYER
"Everyone I have spoke with at this office has been incredibly friendly and helpful! Shantaga assisted me today. She was helpful, kind and very personable! 10/10 would recommend them for any insurance needs or inquiries."
We responded:
"Thank Breyann! It is hour distinct honor to be your agent. We think Shantaga is pretty special, too! I'm glad she took good care of you."
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Kathy Underwood-Lollis

July 10, 2024

5  out of  5
rating by Kathy Underwood-Lollis
"After purchasing a new car recently, there was an issue with my insurance renewal statement. Shantaga was extremely helpful and personable while resolving the issue quickly. We have been insured (house & car) with Chrystal's office for 25+ years. We have always been very satisfied with their service!"
We responded:
"Thank you Kathy! It is and always has been our pleasure to serve you!"
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Amy Mowrey

June 14, 2024

5  out of  5
rating by Amy Mowrey
"Ruben was great. He explained everything as we went through the plans. He saved me 150$ on my auto and combined my renters which saved another 300$ per year. Ruben has a great personality and is very enjoyable to work with. He made it so I could do everything and did not have to leave work. He has won my Business and will refer future customers. THANKS RUBAN!!!!!! AMY MOWREY"
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Wiletta Ellis

June 4, 2024

5  out of  5
rating by Wiletta Ellis
"I had a problem getting my renters insurance to my residence. Shantaga went above and beyond to get the information to them. I really appreciate how she got back to me and had info corrected. Thank you so much."
We responded:
"Thank you Wiletta! Shantaga hasn't been with us for very long but she is already making an impact! She is already planning to follow-up tomorrow to make sure your records are updated. "
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Rooster Bruin

May 30, 2024

5  out of  5
rating by Rooster Bruin
"Lindsey Goodwin is amazing!!! No matter what I need or when I need it she’s there for us. She’s so patient with all my questions and worries. I really appreciate everything she’s done for us. When I was searching for insurance State Farm wasn’t necessarily the cheapest, but the customer service was 100% the best. That meant more to me than saving a few bucks. I’m grateful to Lindsey and the Team at Chrystal Fray State Farm. Thank you for everything!"
We responded:
"Thank you Rooster! We always aim to go above and beyond and Lindsey is extra special. We appreciate your business and want to make you feel extra special as well."
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mary burnette

May 22, 2024

5  out of  5
rating by mary burnette
"Lindsey Goodwin is Amazing! She is the most helpful person I have ever met! She always takes care of all our insurance needs! She is very friendly and great at her job!"
We responded:
"Thank you Mary!"
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MonBong Albotra

May 20, 2024

4  out of  5
rating by MonBong Albotra
"Exceeded expectation, it's 4star because nobody's perfect..gives her encouragement to continue doing good"
We responded:
"Thank you for the encouragement! We hope to win a five star from you soon. Have a great day!"
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Lawrence Floyd

May 16, 2024

5  out of  5
rating by Lawrence Floyd
"State Farm has been very helpful with all of our insurance needs. Our agent, Christi Franklin, has always answered our questions or concerns in a very timely and professional manner. If you are in need of insurance, just want to make a change or get a quote you should contact State Farm and you will be glad you did."
We responded:
"Thank you!"
Profile photo of Jamie Franklin

Jamie Franklin

May 16, 2024

5  out of  5
rating by Jamie Franklin
"Excellent service. The office always is ready to help. They are very friendly and never fail to solve any issue that may arise!"
We responded:
"Thank you, Jamie, for letting us know. We value your business."
Profile photo of Marcus Anthony

Marcus Anthony

May 14, 2024

5  out of  5
rating by Marcus Anthony
"Has been my insurance agent for quite a while...I own a small business and am always needing certificates of insurance - my account rep Lindsey is always so quick to respond and it makes my life 100x easier. Thank you so much!"
We responded:
"Thank you, Mark. It is definitely our pleasure to serve our small business owners! We understand the needs of small business and appreciate your feedback to help us continue to give exceptional service."
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Yasir Sukhera

May 11, 2024

5  out of  5
rating by Yasir Sukhera
"Three weeks ago I was there at the insurance office. I find them so experienced and good."
We responded:
"Thank you, Yasir. It is a pleasure to serve you."
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Katherine Grice

May 9, 2024

5  out of  5
rating by Katherine Grice
"Great customer service and options that fit the needs of my family."
We responded:
"Thank you, Katherine, for allowing us to serve your family's needs."
Profile photo of Sharon McDonald Evans

Sharon McDonald Evans

May 9, 2024

5  out of  5
rating by Sharon McDonald Evans
"Chrystal Fray and her team at State Farm consistently deliver exceptional service, ensuring every interaction is both professional and personalized. Their dedication and attention to detail make navigating insurance needs seamless and stress-free.They are extremely responsive and I’m glad she is my agent!"
We responded:
"Thank you, Sharon. Reach out whenever you need! "
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Rebecca Hixon

May 9, 2024

5  out of  5
rating by Rebecca Hixon
"Always helpful service with consistent prompt response. Chrystal and her team strive to be the best. We highly recommend Chrystal Fray State Farm Insurance Agency!"
We responded:
"Thank you, Rebecca. We appreciate your kind words and for allowing us to take care of your insurance and financial service needs!"
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KAREN FRANKLIN

May 9, 2024

5  out of  5
rating by KAREN FRANKLIN
"I have always had good service from Chrystal’s office. Christi helped me set up my Life Insurance policy. They are very helpful and knowledgeable. I would highly recommend her office."
We responded:
"Thank you, Karen."
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Sandra Hougen

April 13, 2024

5  out of  5
rating by Sandra Hougen
"One phone call took care of our all our insurance needs for our home and auto after moving to North Carolina. Chrystal and Blake were professional, friendly and helpful."
We responded:
"Thank you, Sandra, and thank you for the opportunity to take care of your insurance and financial service needs. "
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Dennis Baum

March 29, 2024

5  out of  5
rating by Dennis Baum
"Chrystal and her staff are all super helpful. They've been my insurance company for years, and I'm lucky to have them!"
We responded:
"Thank you, Dennis. "
Profile photo of Jess Fortes

Jess Fortes

February 27, 2024

5  out of  5
rating by Jess Fortes
"Excellent service and support. They are always there when I need them. Can’t say enough good things. They go above and beyond to take care of their clients."
We responded:
"Thank you, Jess!"